Grooming Policies

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Salon Policies

- If your dog was sick or had diarrhoea or vomiting in past month please notify us at the time of making an appointment.  

- You must let us know that your female dog is in heat so that the grooming session can be organised at the time where there is no male dogs around.

- Late show ups - if we are not notified, we will wait for 30 min from the scheduled appointment time, after 30 min the appointment will be given to another dog and will be classified as a no-show.

- No show/Cancellation policy - we require notice to cancel or re-schedule your appointment. In the event where no notice is given within 24hrs or client does not show up, we will charge a "short notice/no-show" cancellation fee of €15 per dog. This is payable when dropping off your dog for their next grooming appointment.

- We Do Not sedate dogs for grooming, if your dog requires sedation please visit your Veterinary hospital for this service and let us know in advance.

- Please be aware if using anti flea drops on the dogs, washing a dog within 48 hours of using the drops may reduce their effectiveness. Try to schedule the grooming session after 48 hours of using the drops.

- We only take fully vaccinated puppies for a groom. Puppy must have all of its vaccines done and 2 weeks must have passed after the last vaccine for it to be eligible for a groom

- During the grooming procedure if your dog displays aggressive behaviour towards the groomer you will be called to collect your dog.

- We expect respectful behaviour from all parties. We reserve the right to refuse a customer or dog.

It must be clearly understood and agreed that whilst every care and attention is given to your dogs(s) they are accepted at the owner’s risk